Engagement Review and Recommendations

We have conducted engagement reviews for the Resort Municipality of Whistler, the Whistler Housing Authority, and the North Salt Spring Waterworks District. These processes help reveal what you’re doing well, what engagement barriers exist, what channels community members prefer, and we then recommend improvements. And of course, community, Council, and staff engagement in the process is foundational.

Project objectives and key deliverables:

Identify improvements and additions to engagement and information channels. Deliverable: Engagement review findings and recommendations report
Update and formalize the engagement approach and commitment to the public. Deliverable: Community engagement policy
Provide clear expectations and resources to staff to execute.
Deliverable: Staff guide and toolkit

"Research demonstrates that declining levels of public trust are eroding the capacity for productive public dialogue and debate within democracies like Canada’s. The research also suggests that a primary obstacle to rebuilding social cohesion and repairing public trust is neither the population nor the issues, but the process. While people can be united through effective public engagement processes, poor or non-existent public engagement creates divisions among citizens and may even polarize or paralyze public discourse. "

Project at a Glance

Key Deliverable:

Engagement Review and Recommendation Reports

Client:

Several: RMOW, WHA, NSSWD

Completed:

2019, 2021, 2024